Welcome to Optus customer solutions

Get Apple Watch Series 10 for $99

when you buy iPhone 16 Pro and stay connected over 36 months on an eligible SIM and watch plan.

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Customer Satisfaction

Optus Underground: Connectivity Below the Surface

Optus 5G is here—transforming your commute with lightning-fast speeds in major stations and transport hubs across Australia. Stream, game, or video call without a hitch, thanks to our powerful, reliable coverage. Stay connected and productive wherever your journey takes you.

About Us

Connecting You to More: The Optus Difference

At Optus, we’re on a mission to connect people better, every day. As one of Australia’s leading mobile networks, we’re proud to deliver fast, reliable 5G coverage and innovative services that keep you ahead. From flexible plans and unlimited data to exclusive perks like seamless roaming across popular destinations, we’re here to make mobile life simpler and more rewarding. With a focus on customer satisfaction and cutting-edge technology, Optus is your partner in staying connected to what matters most.

Services

Your Support, Simplified: Account, Technical, and Network Services

At Optus, we’re committed to delivering seamless support and services to enhance your mobile experience. Whether you need help with your account, technical assistance, or getting the best network performance, we’re here for you.

Account Support

Easily manage your plan, check your usage, or update your details with our user-friendly tools and expert assistance.

Technical Support

Get quick solutions for device setup, troubleshooting, or software updates from our knowledgeable team.

Network Assistance

Enjoy reliable connectivity with our award-winning 5G network and expert guidance to ensure you’re always connected.

Australia’s Fastest 5G Network

With Optus, experience next-level speeds and unbeatable connectivity across Australia. Stream, game and share seamlessly on our award-winning network – faster, smarter and ready for whatever you need.

99% Aussie Population Coverage

With Optus, you're connected across Australia - from bustling cities to regional hubs. Our network reaches 99% of Australians, keeping you online wherever life takes you.

Switching to Optus? Easy as.

Join Australia's leading network in minutes - keep your number, enjoy award-winning coverage, and discover why more Aussies choose Optus every day.

Why Choose Us

Stay Connected, Save More: Why Optus is the Smart Choice for You!

At Optus, we’re all about keeping you connected with Australia’s best mobile experience. With our award-winning network, you’ll enjoy lightning-fast 5G coverage across the country. We offer flexible plans designed just for you—whether you’re after unlimited data, great deals on the newest smartphones, or budget-friendly SIM-only options. And with our top-rated customer service, switching to Optus is smooth and stress-free.

But wait—there’s more! Get exclusive perks like international roaming in popular destinations^, plus rewards through Optus Perks for discounts on entertainment, dining, and everyday essentials. Choose Optus for unbeatable connectivity and extra value that makes life easier—and more rewarding!

^Terms and conditions apply.

Testimonials

See What Our Satisfied Customers Are Saying

Our clients are at the heart of everything we do. Read real testimonials from happy customers who have experienced the benefits of our expert insulation, boiler replacement, and energy-saving solutions firsthand.